SLR Consulting partnered with Clear Voice to support The Book Chain Project, a global initiative of more than 25 publishers working to improve sustainable practices and employment conditions throughout publishing supply chains, with a stated of “Building better supply chains for books”.

Together, SLR and Clear Voice created a scalable grievance mechanism, giving employees and contractors a secure means to report workplace issues safely, anonymously and in their own language.

Challenges

• To create a reporting mechanism that worked across languages, locations, cultures, and literacy levels
• The ability to report concerns easily and without training
• A means to submit issues anonymously, to increase trust and use
• Support for multiple languages, including rare dialects

Solution

• An online multilingual grievance mechanism, easily accessible via links or QR code
• Anonymous reporting with plain-language questions in multiple languages
• Submissions quickly translated for rapid understanding and response
• A positive user experience, developed by collaboration on design

Results

• A scalable, culturally adapted tool, usable across global supply chains
• Fast, accurate translation for time-sensitive content and rare languages
• A practical solution that supports the project goals