Together for Mental Wellbeing is one of the UK’s oldest charities, supporting people through advocacy, community services and crisis response.

To enable effective communication with more people, including those who have difficulty with the English language, Together UK wanted to provide interpretation that’s accessible, cost-effective and compassionate.

Challenges

• Providing reliable access to interpreting services across multiple locations and services
• Delivering support during emergencies and out-of-hours situations
• Qualifies interpreters that offer both language skills, as well as safeguarding awareness and a compassionate approach
• A language partner aligned with their mission and values

Solution

• 24/7 phone interpreting and a user-friendly mobile app
• Access to in-person and video interpreters for complex or ongoing cases
• Experienced linguists who are trusted by staff to handle sensitive conversations
• A social enterprise partnership that reflects Together UK’s focus on equity and care

Results

• A dependable service now being rolled out across Together UK’s range of programmes
• Greater staff confidence when working with interpreters
• Cost savings that help Together UK support smaller partner charities
• Shared values that strengthen service delivery and social impact