Supporting vulnerable children with empathetic interpretation services
Building trust so young people can engage with confidence
Aberlour supports unaccompanied asylum-seeking children and young people, across the length and breadth of Scotland.
Many of them speak little or no English, so to help them understand the complex social and legal processes they will encounter, and to allow them to express their feelings, Guardians rely heavily on the provision of high-quality interpreting.
Clear Voice delivers the fast, reliable, and empathetic interpreting service that Aberlour needs.
Guardians can access interpreters on-demand to support spontaneous or urgent conversations. This prevents delays, reduces stress, and ensures that important discussions can happen at the right moment.
How Clear Voice made a difference to Aberlour
Their Challenges…
- Finding interpreters for rare or uncommon languages
- Access to multiple interpreting formats, including on-demand and pre-booked telephone or video
- Continuity of service with the same interpreter
- Interpreters that are empathetic to the complex needs of vulnerable children and teenagers, whilst remaining professional at all times
Our Solution…
Clear Voice’s language service offering solves all of Aberlour’s challenges.
Aberlour’s guardians benefit from immediate access to multiple interpreting formats and can choose to repeatedly use the same interpreter for continuity of service.
This flexibility allows Aberlour to support young people across the whole of Scotland.
Crucially, Clear Voice interpreters bring empathy, professionalism, and care. Indeed, many have lived experience of displacement. This builds trust, helps children feel safe, and enables them to participate actively in decisions affecting their future.
The Result…
Through this partnership, Aberlour can communication effectively, build stronger relationships and trust, and provide more meaningful support. This ensures that every young person is truly heard.