Making Worcestershire County Council’s services easier to access, in any language
Interpretation Services
Client: Worcestershire County Council
Clear Voice supported Worcestershire County Council to make their local services easier to access, in any language
Worcestershire County Council provides essential public services to residents with a wide variety of needs, and across many departments, from social care and housing to registration, and resettlement.
With a diverse population and an increasing demand for more accessible communications, the Council needed a better way for staff to book qualified, empathetic interpreters and to manage translation services, while ensuring that public spending supported local people and social outcomes.
I’m here to make sure Worcestershire thrives. Clear Voice sources linguists from the county, pays people who live here and gives them meaningful work.
How Clear Voice made a difference to Worcestershire County Council
Their Challenges…
- Fragmented language provision across multiple suppliers
- Limited visibility of quality, cost and usage
- Time-consuming booking processes
- A desire to align procurement with social value goals
Our Solution…
- Appointment of Clear Voice through a public-sector framework that helps support social enterprises
- Centralised access to interpreting, translation and transcription services across multiple departments
- On-demand telephone and online booking systems for faster, simpler and easier engagement
- Regular reporting and account management to improve transparency
- A social enterprise model that delivers real social value and benefits for the people of Worcestershire
The Result…
- Faster, easier access to interpreters
- Consistent quality and clear visibility of spending across departments
- Fully qualified and empathetic interpreters, many from the region and from the Clear Voice InPower Project training program
- A trusted partnership that delivers operational efficiency with social value
I’ve seen firsthand the benefits of using Clear Voice for our interpreting, translation and transcription needs. The on‑demand telephone service and the professionalism of the team make a real difference for our residents.