The role

The Technical Program Manager is a new and exciting role at Clear Voice. Reporting directly to the CEO, you will be the single owner of our delivery schedule across the product portfolio, holding the dependencies, driving the cadence, and making sure new product ships on time, in the right order, and without disruption to a live service that people depend on at some of the hardest moments of their lives. If you have demonstrable experience leading cross-functional delivery teams with the ability to build and maintain strong stakeholder relationships and are looking for an exciting role that makes a difference, we’d love to hear from you!

Role responsibilities

• Delivery Schedule Ownership: Own the end-to-end delivery schedule across the product portfolio, spanning the core platform, client portals, telephone and video, and translation services. Turn our Now / Next / Later roadmap into sequenced, milestone-based plans the whole organisation can see.
  
  
• Development Partner Management: Serve as the delivery driver for our third party MSPs. Hold scope, milestones, acceptance and escalation, so excellent build work lands on time and to spec.
  
  
• Cadence and Single Source of Truth: Run release planning, dependency tracking and status reporting. Be the one place leadership and the team trust for where everything stands.
  
  
• Cross-Functional Rollout: Coordinate launch readiness across Product, Quality, Operations, Sales, Marketing and shared services, so releases surprise no one and land cleanly into a live service.
  
  
• Risk and Dependency Leadership: Surface blockers early, drive them to resolution, and manage the dependencies between teams and systems without needing formal authority over them.
  
  
• Launch and Change Management: Plan and run phased rollouts, including readiness, training, comms, cutover and rollback plans where the stakes demand them. Protect the people who depend on the service through every change.
  
  
• Non-Negotiable Priorities: Hold safeguarding, compliance and contractual commitments at the top of every plan, ahead of discretionary work.
  
  
• Programme Practice and Reporting: Stand up lightweight, durable delivery practices and playbooks fit for a focused team. Give leadership clear, board-ready reporting on timelines, confidence levels, and the trade-offs behind them.

For full person specification please see the job description.

The experience and skills you need

• Proven track record managing the full software delivery lifecycle from planning through launch, including phased rollouts into live services.
  
  
• Demonstrated experience managing third-party or outsourced development partners and vendors through to delivery.
  
  
• Experience leading cross-functional delivery teams, including software engineers, without formal line authority.
  
  
• Ability to present a delivery plan to an executive or board as easily as you can run a sprint review with engineers.
  
  
• Strong ability to translate complex delivery status into clear, accessible language that drives decisions.

Clear Voice is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:

• Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
  
  
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
  
  

About Clear Voice

Clear Voice is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking.

About Migrant Help

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

These are some of the benefits we offer

• 35 hours working week offering flexibility and work life balance
  
  
• Non-contributory pension scheme
  
  
• Life assurance
  
  
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
  
  
• Access to Perkbox, an employee rewards and benefits platform
  
  
• Wellbeing support
  
  
• Option to buy or sell up to 5 days of annual leave
  
  

How to apply

To apply for this role, please download and complete the Application Form. Send the completed application form, your CV and a cover letter to [email protected] or use the ‘Apply by Email’ button above.

Selection Criteria

Your application will be assessed against the job description and person specification, we therefore recommend you review both before you apply.

We encourage applications from disabled people and aim to progress candidates who meet the minimum criteria to the next stage of the recruitment process, For more information on how we apply the disability confident scheme, please view our FAQ page. Please note this vacancy may close early depending on applications received