Worcestershire County Council provides essential public services to residents with a wide variety of needs, and across many departments, from social care and housing to registration, and resettlement.

With a diverse population and an increasing demand for more accessible communications, the Council needed a better way for staff to book qualified, empathetic interpreters and to manage translation services, while ensuring that public spending supported local people and social outcomes.

Their Challenges…

• Fragmented language provision across multiple suppliers
• Limited visibility of quality, cost and usage
• Time-consuming booking processes
• A desire to align procurement with social value goals
  
  

Our Solution…

• Appointment of Clear Voice through a public-sector framework that helps support social enterprises
• Centralised access to interpreting, translation and transcription services across multiple departments
• On-demand telephone and online booking systems for faster, simpler and easier engagement
• Regular reporting and account management to improve transparency
• A social enterprise model that delivers real social value and benefits for the people of Worcestershire
  
  

The Result…

• Faster, easier access to interpreters
• Consistent quality and clear visibility of spending across departments
• Fully qualified and empathetic interpreters, many from the region and from the Clear Voice InPower Project training program
• A trusted partnership that delivers operational efficiency with social value