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Language services for charities and third sector organisations

Clear Voice helps charities communicate clearly with service users who may not be confident in their use of English, through a range of professional interpreting and translation services.
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Helping people understand and be understood

For many charities, language support is essential to effective service delivery.

When someone needs help language barriers can make it impossible for someone to explain their situation or understand what support is available.

Professional language services support charitable staff, volunteers and those in need reach a shared understanding. This ensures vulnerable people can gain access to the help they need.

Language support when you need it

Clear Voice’s services are there for the most sensitive moments, from helpline calls to crisis support and ongoing casework

Headset
Helplines and advice lines

Allows callers to explain their situation clearly, in a language they are confident using, and ensures and ensures a clear understanding of their needs.

Complaints
Crisis and safeguarding conversations

Help important details pass clearly between those that need help – and those that may be able to provide it.

Support
Therapy and mental health support

Establishes a common understanding during sensitive or therapeutic conversations without relying on family members.

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Customers needing language support

Help customers who are not proficient in English understand information and access the right support.

Family
Children, families and carers

Support clearer communication and a joint understanding, without asking children or relatives to interpret in inappropriate situations.

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Our services

Telephone

Telephone Interpreting

Telephone interpreting gives charities quick, easy and economical access to professional interpreters during live calls.

 

It is useful for helplines, advice lines, crisis calls, welfare checks and situations where language support is needed quickly.

 

It helps conversations continue when language barriers might otherwise delay support.

 

Telephone Interpreting
Video

Video Interpreting

Video interpreting supports planned conversations where seeing the interpreter can help build trust and understanding.

 

It can be useful for sensitive, complex or longer conversations where visual cues make communication easier.

 

Video Interpreting
Face To Face

Face-to-Face Interpreting

Face-to-face interpreting can support scheduled appointments, complex support sessions or situations where in-person communication is important.

 

It may be suitable for sensitive meetings, multi-agency conversations or formal support settings.

 

Face to Face Interpreting
Document

Document Translation

A huge range of documentation can be made available, in over 260 languages, including leaflets, forms, information sheets, guidance and complex communications.

 

Professional translation helps people understand important information in the language they are most confident using.

 

Document Translation

Why Clear Voice?

Charities need language support that is accurate, confidential and suitable for sensitive conversations. Our experienced, human interpreters understand neutrality, empathy and the importance of professionalism.

Their role is to convey meaning clearly, not to advise, advocate or add their own opinion. Many Clear Voice interpreters bring deep cultural understanding and lived experience to their work, further enhancing the professional service they deliver.
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Language services built for support settings

Charities need suppliers that understand vulnerability, safeguarding, confidentiality and service-user trust.
Clear Voice can support charities through:

  • professional human interpreters
  • interpreter quality checks and ongoing reviews
  • neutral, confidential language support
  • experience with safeguarding and sensitive conversations
  • cultural understanding and lived experience
  • flexible access to interpreting services
  • social value through our social enterprise model


This makes Clear Voice a practical fit for charities supporting people in complex, sensitive or high-pressure situations.

Learn about our social impact
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Supporting vulnerable children

Clear Voice works with the Scottish children’s charity Aberlour to provide a full suite of interpreting services.

Aberlour found the sensitivity, expertise and professionalism of our linguists made a huge difference to their work supporting unaccompanied minors.
Read the Aberlour case study

Working with Together for Mental Wellbeing

Clear Voice supported Together for Mental Wellbeing with interpreting services for people accessing mental health support across a wide range of languages.
Read the case study
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Aberlour logo
“Interpretation is one of the most important parts of my job. You’re dealing with complex information that a child needs to understand in their own language. To do this, you need a really good interpreter.”
Gerogios Skourtis · Aberlour
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FAQs

Frequently asked questions from the charitable and third sectors…

Interpreting helps charities communicate with service users who do not speak English proficiently. It can support helplines, advice calls, welfare checks, safeguarding conversations, appointments and casework.

A professional interpreter provides neutral, confidential and accurate language support. This helps reduce the risks of using family members, friends or community contacts in sensitive situations.

In many cases, yes. Telephone interpreting can help charities access language support quickly during urgent calls or crisis situations. For longer or more complex conversations, pre-booking may be more appropriate.

Yes. Clear Voice supports a wide range of languages. If a language is less commonly requested, we may recommend pre-booking to help make sure the right interpreter is available.

In many cases, yes. Clear Voice can support flexible use of interpreting services, helping charities test whether the service works for their organisation before wider rollout.

Yes. Some conversations are best suited to telephone interpreting, while others may work better by video, face-to-face or translated written information. Clear Voice can talk through the options.

Need language support for your charity?

If your charity needs interpreting, translation or accessible communication support, speak to Clear Voice.

We can talk through your service, the people you support and the languages you need, then help you choose the right approach.

Speak to our team